Terms & Conditions
 

Last updated: 19/07/25
Operated by Liquidlux Pty Ltd | ABN: 91 678 720 262
These Terms are subject to change. Please check this page regularly for updates.
 

1. Introduction

By placing an order via www.laundrypickup.com.au or any affiliated site owned by Liquidlux Pty Ltd (“we”, “us”, “our”), you agree to the following Terms & Conditions. These terms apply to all services we provide, including residential, business, and NDIS/home care customers.
 

1.1 Changes to Terms
We reserve the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting on this website. It is your responsibility to review the Terms periodically. Continued use of our services constitutes your acceptance of the revised Terms.
 

2. Services Offered

We provide laundry, dry cleaning, ironing, and related services via scheduled pickup and delivery from your nominated location.

We reserve the right to reject items that are unsuitable for cleaning or fall outside the scope of our services.
 

3. Customer Types & Payment Terms
 

3.1 Residential Customers

• Payment is required before items are returned.

• Once your order is processed, we will notify you via SMS or email to arrange payment.

• No items will be redelivered until full payment is received.
   

3.2 Business Accounts

• Invoices are issued on the day of delivery or service.

• Payment is due within 7 calendar days of invoice issue.

• Late payments may incur:

  • A $15 late fee

  • Suspension of service

  • Requirement for prepayment on future orders
     

3.3 NDIS & Home Care Packages

• We accept 30-day payment terms, in line with funding provider contracts.

• All invoices will be submitted in compliance with provider documentation requirements.
   

4. Orders & Minimum Spend

• Minimum charge: $50 per order (unless using a valid voucher).

• Orders submitted via our website or third-party platforms (e.g. Paperform) are considered confirmed upon our email or SMS acceptance.

• We reserve the right to adjust or decline orders that fall outside our operational limits.
   

5. Pickups, Deliveries & Redelivery Fees

• We will make reasonable efforts to collect and deliver your items on time.

• Missed pickups or redeliveries due to customer unavailability will incur a $5 redelivery fee.

• If items remain unclaimed after 90 days, they may be donated or disposed of at our discretion.
   

6. Payment Methods & Late Fees

• We accept payment by credit/debit card, bank transfer, and approved care package portals.

• If full payment is not received within the agreed terms:

  • A $30 monthly late fee may be added for administration costs

  • Interest may accrue at 3% above our bank’s base lending rate
     

6A. Debt Collection & Recovery Costs

• If payment remains outstanding beyond the due date, we reserve the right to refer the matter to a registered debt collection agency.

• You agree to cover all reasonable recovery costs, including:

  • Debt collector fees

  • Legal costs

  • Court filing fees

  • Internal administrative costs

• You will be notified via SMS or email before your account is sent to collections. If payment is not received within 7 days of notice, collection proceedings may begin.
   

7. Service Limitations & Risks

By using our services, you acknowledge and accept the following:

• Wash & Fold Orders:

  • Processed by weight, not individually tagged.

  • Minimum charge covers up to 10kg.

  • Colour sorting is done to the best of our ability, but colour transfer or shrinkage may occur.

  • Garments must be suitable for machine washing and tumble drying.

• Delicate Items:

  • Items such as silk, leather, cashmere, velvet, and lace are accepted at your own risk.

  • We will not be liable for damage where garments lack care labels or contain hazardous items (e.g. pens, coins, pins).

• Item Value Limit:

  • We will not be liable for individual items worth over $50 AUD, unless declared by email before collection and acknowledged by us in writing.
     

8. Vouchers, Gift Cards & Promotions

• Minimum order value using any voucher: $50

• Vouchers and referral codes:

  • Cannot be exchanged for cash

  • Cannot be combined with other offers

  • Expire after 30 days unless stated otherwise

• Prepaid bundles (e.g. 50x shirts) are non-refundable and expire after 12 months.
   

9. Order Changes & Cancellations

• Orders may be changed or cancelled up to 4 hours before scheduled pickup.

• Cancellation under 4 hours or customer no-show may incur a $5 fee.

• In the event of operational issues or force majeure, we reserve the right to cancel or reschedule your order.
   

10. Recleans & Complaints

• If you are unsatisfied with a cleaned item, contact us within 24 hours of delivery.

• Recleans are available free of charge for valid issues.

• Some stains may not be removable. In such cases, we will communicate this on your item’s tag.
   

11. Liability

• We accept liability only where damage is caused by proven negligence.

• We are not liable for:

  • Pre-existing damage

  • Undeclared high-value items

  • Items without proper care labels

  • Damage due to improper item preparation (e.g. pens or coins left inside garments)

• In the event of valid damage claims, we may:

  • Offer compensation up to $50 per item

  • Retain the damaged item upon settlement
     

12. Events Outside Our Control

We are not responsible for delays or non-performance due to events beyond our control, including but not limited to:

• Natural disasters

• Government restrictions

• Staff shortages

• Service outages

In such cases, we will notify you as soon as possible and may cancel or reschedule your order.
 

13. Privacy & Communication

By using our service, you consent to:

• Receiving order updates and payment links via SMS or email

• Us storing and using your personal data in accordance with our Privacy Policy

• Data being shared only with our internal team and service partners for operational purposes
   

14. Contact Details

Need help or have a question?
Email: support@laundrypickup.com.au
Phone: 02 7252 5695
ABN: 91 678 720 262
 

15. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of Australian courts.
 

16. Definitions

• We/Us/Our: Liquidlux Pty Ltd trading as LaundryPickup.com.au

• Customer/You: The person placing an order

• NDIS Client: An eligible individual receiving care-funded services

• Voucher: A promotional code used for discounts or prepaid services

• Order: A request for pickup and/or delivery placed via our website or platforms

• Items: Garments or products submitted for cleaning

• Redelivery: Any additional trip made to return items not delivered in the initial attempt